Pursuant to art. 64 of Legislative Decree 206/2005, the customer has the right to withdraw from the purchase contract within 10 working days from the date of receipt of the goods. The withdrawal must be exercised by sending a written communication by email to info@teslamall.com

A. If the right of withdrawal is exercised within 48 hours of sending the order and before shipping the goods, the refund of the sums paid will take place according to the procedure described in the point “cancellation of payment”. In the event of withdrawal, both parties are required to return the services obtained.

B. If the right of withdrawal is exercised after the shipment of the goods, for the return, this must be intact, not used or damaged and contained in its original packaging. The return must be made no later than 10 working days from the date of receipt of the item with insured package prepaid (the date of the postmark of shipment will be valid). The shipping costs for returning the goods remain the responsibility of the customer. If the right of withdrawal is exercised in accordance with these instructions, Teem Yacht Services will reimburse, within a maximum period of 30 days from receipt of the notice of withdrawal, the sum paid for the purchase of the goods.

Pursuant to art. 59, letter c) of the Consumer Code, the right of withdrawal is not allowed for personalized or made-to-measure products.